At Ziva Innovations, we are committed to delivering your products safely and promptly. Below, you will find our shipping terms and conditions, designed to provide you with a clear understanding of how we handle deliveries.

 

1. Dispatch and Delivery

• Orders placed through Ziva Innovations are typically dispatched from our warehouse within 48 hours. We work with reputable courier and logistics partners to ensure your products are delivered safely and efficiently to your destination.

• We aim to deliver products during standard working hours. However, please note that while we strive to meet our delivery timelines, delays may occasionally occur due to unforeseen circumstances. We will do our best to keep you informed should any delays arise.

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2. Responsibility for Delays and Damages

• Delivery Delays: While we make every effort to ensure timely delivery, Ziva Innovations cannot be held responsible for delays caused by our logistics partners. However, if a delivery is significantly delayed, please contact us, and we will work with you to resolve the issue.

• Damages: We take great care to ensure your products are packaged securely. If you notice any damage to your products upon delivery, please report it to us within 48 hours. Ziva Innovations will review the claim and take appropriate action to rectify the situation, in accordance with Swedish consumer protection laws.

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3. Claims for Shortages or Damages

• If your order is missing items or if any products are damaged, please notify us within 48 hours of delivery by emailing info@zivainnovations.se. Include your order number and photos of the damaged goods. While we encourage prompt reporting, please be aware that your statutory rights under Swedish law are not affected by this time frame.

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4. Shipping and Handling Charges

• Shipping and handling charges vary based on the product, packaging, size, volume, and destination. These charges will be clearly displayed at the time of checkout, so you can review them before completing your purchase. Our shipping rates are calculated based on a combination of factors to ensure fairness and transparency.

• Note: Currently, we do not offer Cash on Delivery (COD) as a payment option.

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5. Statutory Consumer Rights

• This Shipping Policy is designed to enhance your shopping experience with Ziva Innovations. Please note that it does not affect your statutory rights as a consumer under Swedish law. You are entitled to all the protections provided by consumer protection legislation in Sweden, including the right to receive goods in satisfactory condition and within a reasonable time frame.

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6. Contact Us

For any questions or concerns about your order, please contact us at:

Ziva Innovations
Fridensborgsvägen 148 Lgh 1303,

170 62 SOLNA ,Stockholm, Sweden
info@zivainnovations.se

+46 76 973 04 75