At Ziva Innovations, we aim to provide you with the best possible shopping experience. However, we understand that there may be times when you need to cancel an order. Please read our cancellation policy below:

 

1. How to Cancel Your Order:

• You can cancel your order within 24 hours of placing it by contacting us at info@zivainnovations.se or by calling us directly at the number provided on our website.

• If more than 24 hours have passed or if your order has already been dispatched, we are unable to process a cancellation.

 

2. Cancellation Fees:

• A cancellation fee of [Specify Amount/Percentage] will be applied to cover payment processing charges.

• The remaining balance will be refunded to you via the original payment method.

 

3. Refund Process:

• Once your cancellation is confirmed, we will process your refund within 8-10 working days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank's processing guidelines.

 

4. Compliance with Swedish Consumer Protection Laws:

• Our cancellation policy is designed in accordance with Swedish consumer protection laws to ensure your rights are protected.

 

5. Contact Us:

• If you have any questions or need further assistance, please do not hesitate to reach out to us at info@zivainnovations.se or through our website contact page.

 

Thank you for shopping with Ziva Innovations. We appreciate your business and are here to help if you have any concerns.